Privacy Policy

Furever ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care service platform.

Personal Information

We collect information you provide directly to us, such as:

• Name, email address, and phone number
• Billing and payment information
• Profile information and preferences
• Pet information (name, breed, age, medical conditions)
• Service requests and booking history
• Communications with us and service providers

Automatically Collected Information

We automatically collect certain information when you use our service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (with your permission)
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect you with qualified pet care service providers
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

We may share your information in the following circumstances:

Service Providers

We share necessary information with pet care service providers to facilitate service delivery, including your contact information and pet details.

Third-Party Service Providers

We may share information with trusted third parties who assist us in operating our platform, such as payment processors and analytics providers.

Legal Requirements

We may disclose information if required by law or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of marketing communications
• Request a copy of your data
• Correct inaccurate information
• Withdraw consent for data processing

Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account information: Until account deletion
• Transaction records: 7 years for tax and legal purposes
• Communication logs: 3 years
• Analytics data: 2 years

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.